Welcome to the Craftsman Store FAQ page. Here you’ll find answers to common questions about our professional tools, delivery services, and customer support. If you can’t find what you’re looking for, please contact our tool experts at [email protected].

About Our Products

What types of tools do you sell?
We specialize in professional-grade hand tools including hand saws, hex wrenches and keys, screwdrivers, taps and dies, wrecking bars, and wrenches. Our selection is curated for tradespeople who demand reliability and performance.
Are your tools suitable for professional use?
Absolutely. Craftsman Store exclusively supplies professional-grade tools designed to meet the rigorous demands of tradespeople across various industries. Our tools are built for durability and precision in professional environments.
Do you offer tool warranties?
All our tools come with a standard manufacturer’s warranty. Specific warranty periods may vary by product. Please check individual product pages for warranty details or contact our customer service team.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an account” option. This will allow you to track orders, save your preferences, and speed up future purchases.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are processed through our encrypted payment gateway for your security.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

Shipping & Delivery

What are your shipping options?
We offer two shipping methods:
1. Standard Shipping (£12.95): Delivered via DHL or FedEx in 10-15 business days after dispatch.
2. Free Shipping: Available for orders over £50, delivered via EMS in 15-25 business days after dispatch.
How long does order processing take?
We process all orders within 1-2 business days. Delivery times begin after this processing period.
Do you ship worldwide?
Yes, we proudly serve tradespeople across the globe from our Nottingham headquarters. However, some remote areas in Asia may have delivery restrictions. If you’re unsure about delivery to your location, please contact us.
Can I track my order?
Yes, all orders come with tracking information regardless of the shipping method chosen. You’ll receive tracking details via email once your order is dispatched.

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the delivery date. Tools must be returned in their original condition with all packaging. Please contact our customer service to initiate a return.
How do I return an item?
To return an item, please email [email protected] with your order details. We’ll provide return instructions. For safety, we recommend using the original packaging for returns.
How long do refunds take?
Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Customer Support

How can I contact customer service?
Our tool experts are available via email at [email protected]. We aim to respond to all inquiries within one business day.
What are your business hours?
Our customer service team operates Monday to Friday, 9:00 AM to 5:00 PM GMT. Emails received outside these hours will be answered the next business day.
Where is Craftsman Store located?
Our headquarters is located at 53 Trinity Square, Burton St, Nottingham, GB NG4L 8CF. Please note this is our operational base and not a retail store open to the public.

Still have questions? Our team of tool experts is always happy to help at [email protected].