Privacy Policy

1. Introduction

At Craftsman Store (operating through fixhandtools.com), we respect your privacy and are committed to protecting the personal data of our professional customers worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our tool supply website.

As a trusted supplier of professional-grade hand tools and workshop equipment, we implement security measures that match the high standards our tradespeople customers expect from their tools.

2. Information We Collect

We collect the following types of information to provide and improve our service to professional tradespeople:

2.1 Personal Information

• Contact Details: Name, email address, phone number, shipping/billing address
• Payment Information: Credit/debit card details (processed securely via encrypted gateway), PayPal email
• Professional Details: Company name (if applicable), VAT number (for business customers)

2.2 Technical Data

• IP address, browser type, device information
• Usage data including pages visited, tools viewed, and purchase history
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use your data to provide professional-grade service to tradespeople:

• Order Processing: To fulfill tool orders and process secure payments
• Customer Service: To respond to professional inquiries at [email protected]
• Improvement: To enhance our product offerings for tradespeople’s needs
• Security: To prevent fraud and unauthorized access (using PCI-compliant systems)
• Marketing: To send relevant promotions about professional tools (with opt-out available)

4. Data Sharing and Disclosure

We treat your data with the same care we expect from our professional tools:

• Service Providers: Shared only with necessary parties (payment processors, shipping carriers) under strict confidentiality
• Legal Compliance: Disclosed if required by law or to protect our rights
• Business Transfers: In case of merger or acquisition, with notice
• Never Sold: We do not sell professional customers’ personal data

International transfers comply with GDPR for our global tradespeople customers (excluding some Asian/remote areas).

5. Data Storage and Security

We protect your data with the same robustness as our wrecking bars and hand tools:

• SSL Encryption: All data transmissions are encrypted
• PCI Compliance: Payment data meets industry security standards
• Limited Retention: Stored only as long as professionally necessary
• Secure Facilities: Protected against unauthorized access

6. Your Rights

Professional customers have control over their data:

• Access: Request copies of your personal data
• Correction: Update inaccurate information
• Deletion: Request erasure under certain conditions
• Restriction: Limit how we use your data
• Objection: Opt-out of marketing communications
• Portability: Receive your data in a structured format

To exercise these rights, contact our tools experts at [email protected].

7. Cookies and Tracking Technologies

We use these tools to improve your experience:

• Essential Cookies: For secure checkout and account functions
• Analytics Cookies: To understand how professionals use our site
• Preference Cookies: To remember your tool preferences

You can manage cookies through your browser settings. Disabling may affect site functionality.

8. Changes to This Policy

We may update this policy as our business evolves. Significant changes will be communicated to professional customers via email or site notice.

9. Contact Us

For privacy-related inquiries from tradespeople: