At Craftsman Store, we take pride in supplying professional-grade hand tools that meet the exacting standards of tradespeople worldwide. We stand behind our products with the same durability you expect from your workshop equipment. If for any reason you need to return or exchange an item, our straightforward policy ensures a process as reliable as our wrenches and screwdrivers.

1. Returns & Exchanges Eligibility

We accept returns and exchanges within 15 days of receiving your order, provided:

  • The item is unused and in original condition
  • Original packaging is intact (including all protective materials)
  • A valid proof of purchase is provided

Non-Returnable Items

For safety and hygiene reasons, the following professional tools cannot be returned:

  • Taps and Dies (due to precision cutting surfaces)
  • Any tool showing signs of use or workshop wear
  • Items purchased as part of a professional bundle if opened

2. Return Process for Professional Customers

Follow these steps to return your professional tools:

  1. Initiate Your Return: Email our tools experts at [email protected] with your order number and return request (template provided below)
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number
  3. Package Securely: Repack items with original packaging materials to prevent transit damage
  4. Ship Your Return: Send to our Nottingham workshop address (provided in your RMA email) using a trackable service

3. Return Shipping Costs

As a professional-focused supplier:

  • Faulty Items: We cover return shipping costs
  • Change of Mind: Customer responsible for return shipping
  • International Returns: Original shipping costs are non-refundable

4. Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

5. Exchange Process

For professional tradespeople needing different tools:

  1. Follow standard return process
  2. Clearly state requested exchange item(s) in your email
  3. We’ll ship new items once return is received (additional charges may apply for price differences)

6. Return Request Template

Use this professional format for your return request:

Subject: Return Request – Order #[Your Order Number] Dear Craftsman Store Team, I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]: – Item Name: [Tool Name] – Quantity: [Number] – Reason: [Faulty/Incorrect Item/Change of Mind] [For exchanges, specify desired replacement tool(s)] I confirm the item(s) are unused and in original packaging. Please provide return instructions and RMA number. Best regards, [Your Full Name] [Your Contact Number] [Order Date]

7. Damaged or Incorrect Items

If you receive damaged tools or incorrect items (uncommon in our professional operation):

  • Notify us within 48 hours of delivery
  • Provide photos of packaging and items
  • We’ll arrange expedited replacement at no cost

Contact Our Tools Experts

For any return queries from professional tradespeople:

Craftsman Store
53 Trinity Square, Burton St
Nottingham, GB NG4L 8CF
Email: [email protected]
Business Hours: Mon-Fri 9AM-5PM GMT

We handle returns with the same precision as our hand tools – efficiently and professionally.