Term and Conditions

Welcome to Craftsman Store (www.fixhandtools.com). These Terms and Conditions govern your use of our website and the purchase of professional-grade hand tools from our store. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Acceptable Use

Our website is designed for professional tradespeople and DIY enthusiasts seeking quality tools. You agree to use this site:

• For lawful purposes only
• Without attempting to compromise site security
• Without automated scraping or data collection

1.2 Intellectual Property

All content on this website, including product designs, logos, and descriptions, is the property of Craftsman Store or our suppliers and protected by intellectual property laws. Unauthorised use is strictly prohibited.

2. Product Information

2.1 Professional-Grade Tools

We specialise in:

• Hand Saws
• Hex Wrenches and Keys
• Screwdrivers
• Taps and Dies
• Wrecking Bars
• Wrenches

All tools are professional-grade, designed for workshop use. Product images are representative but may vary slightly in appearance.

2.2 Product Limitations

Certain tools have specific handling requirements:

• Taps and Dies cannot be returned due to their precision cutting surfaces
• Safety gear must be inspected upon receipt

3. Ordering and Payment

3.1 Order Process

Orders constitute an offer to purchase, which we accept when we dispatch your items. We reserve the right to refuse orders at our discretion.

3.2 Pricing

All prices are in GBP (£) and inclusive of VAT where applicable. We occasionally adjust prices but will honour the price at time of order.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately at checkout.

4. Shipping and Delivery

4.1 Processing Time

We process orders within 1-2 business days (excluding weekends and public holidays).

4.2 Shipping Options

Service	Cost	Carrier	Delivery Time
Standard Shipping	£12.95	DHL or FedEx	10-15 business days after dispatch
Free Shipping	Free (orders over £50)	EMS	15-25 business days after dispatch

4.3 Delivery Responsibilities

Once items leave our workshop, risk passes to you. Please inspect deliveries immediately for damage or shortages.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of receipt, provided:

• Items are unused and in original condition
• Original packaging is intact
• Proof of purchase is provided

5.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

• Taps and Dies
• Used tools
• Opened professional bundles

5.3 Return Process

1. Email [email protected] with your order number
2. Await RMA number (within 2 business days)
3. Repack items securely in original packaging
4. Ship to our Nottingham address using trackable service

5.4 Refund Processing

Refunds are issued to original payment method within:

• 5-10 business days for credit/debit cards
• 3-5 business days for PayPal

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate shipping and payment information. We’re not responsible for delays caused by incorrect details.

6.2 Tool Use

Our tools are designed for professional use. You’re responsible for:

• Using tools appropriately and safely
• Following manufacturer guidelines
• Providing proper workshop conditions

6.3 Reporting Issues

You must report damaged or incorrect items within 48 hours of delivery with photographic evidence.

7. Liability Limitations

7.1 Product Liability

Our liability is limited to the purchase price of the item. We’re not liable for:

• Consequential damages from tool use
• Improper tool maintenance
• Acts beyond our reasonable control

7.2 Website Availability

We strive for 24/7 availability but aren’t liable for temporary outages or technical issues beyond our control.

8. Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

10. Contact Information

Craftsman Store
53 Trinity Square, Burton St
Nottingham, GB NG4L 8CF
Email: [email protected]
Business Hours: Mon-Fri 9AM-5PM GMT